Are you looking for an opportunity to build your career with one of India’s leading IT companies?
Wipro Recruitment 2026 has opened applications for the Associate role at its Pune, Maharashtra office. This is an excellent opportunity for candidates who are interested in technical support, customer service, and process management while working in a globally recognized technology and consulting organization.
The Associate role is ideal for individuals who possess strong communication, analytical, and problem-solving skills. As part of the team, selected candidates will provide technical support, resolve customer queries, maintain service quality standards, and contribute to delivering an exceptional customer experience. If you are looking to work in a fast-paced environment with opportunities for learning and career growth, this Wipro job vacancy could be a great fit. Read the complete job details, eligibility criteria, responsibilities, and application process below before applying.
Job Details
Company: Wipro Limited
Job Role: Associate
Job Type: Full-Time
Job Category: Experienced Jobs
Location: Pune, Maharashtra
Qualification: Bachelor’s Degree (Relevant qualification preferred)
Experience: Not Specified
Required Skills: Technical Support, Customer Service, Problem Solving
Salary: Not Disclosed
Last Date to Apply: Apply As Soon As Possible
About Wipro
Wipro Limited is one of the world’s leading technology services and consulting companies, helping businesses accelerate their digital transformation journey. With operations in more than 65 countries and a workforce of over 230,000 professionals, Wipro delivers innovative solutions across consulting, engineering, cloud, artificial intelligence, cybersecurity, and business operations. The company is known for its employee-friendly culture, continuous learning opportunities, and commitment to helping professionals build successful long-term careers in the technology industry.
About the Role
As an Associate, you will be responsible for delivering high-quality technical support while ensuring customer satisfaction through timely issue resolution. The role primarily focuses on handling customer queries received via phone or email, diagnosing technical problems, documenting support activities, and following established service procedures.
You will work closely with internal teams to ensure service-level agreements (SLAs) are achieved while maintaining professionalism during every customer interaction. The position also requires continuous learning to stay updated with product knowledge, support processes, and evolving customer requirements.
Key Responsibilities
Selected candidates will be expected to:
- Respond to customer queries through phone calls and emails in a professional manner.
- Identify, analyze, and troubleshoot technical issues efficiently.
- Record and document customer issues using the designated tracking systems.
- Maintain detailed logs of all interactions and resolutions.
- Follow standard operating procedures while resolving client requests.
- Escalate unresolved or high-priority issues to the appropriate teams.
- Provide step-by-step guidance to customers for resolving product-related issues.
- Maintain service quality standards and comply with defined SLAs.
- Update internal documentation and knowledge resources whenever required.
- Participate in product training sessions and continuously improve technical knowledge.
- Collaborate with team members and other departments to improve overall customer experience.
Eligibility Criteria
Candidates applying for the Wipro Associate position should have:
- A Bachelor’s degree in a relevant discipline.
- Good communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Basic understanding of technical support processes.
- Ability to work in a customer-focused environment.
- Willingness to learn new technologies and business processes.
- Ability to work independently as well as within a team.
Required Skills
- Technical Support
- Customer Service
- Troubleshooting
- Communication Skills
- Problem Solving
- Email & Call Handling
- Documentation
- Incident Management
- Process Compliance
- Time Management
- Team Collaboration
- HRO (Mandatory Skill)
Why Join Wipro?
Working at Wipro offers professionals an opportunity to be part of one of the most respected global IT organizations. Employees gain exposure to large-scale projects, industry-leading technologies, and international clients while working in a collaborative and inclusive environment. Wipro also emphasizes continuous learning through training programs, skill development initiatives, and career advancement opportunities. For candidates looking to build expertise in technical support and client services, this role provides an excellent platform to grow professionally.
How to Apply
Interested and eligible candidates can apply online through the official Wipro Careers portal.
Important Note
Candidates should carefully review the official job notification before applying. Ensure that your resume is updated with your latest educational qualifications, technical skills, certifications, and relevant work experience. Since recruitment processes may change based on business requirements, applicants are advised to submit their applications as early as possible and regularly check the official careers portal for updates.
Frequently Asked Questions (FAQs)
1. What is the job role offered by Wipro?
Wipro is hiring candidates for the Associate position in Pune.
2. Where is the job location?
The selected candidates will work from Pune, Maharashtra.
3. What skills are required for this role?
Candidates should have strong communication, technical support, troubleshooting, documentation, and customer service skills.
4. Has Wipro mentioned the salary?
No, the company has not officially disclosed the salary for this position.
5. How can I apply?
Eligible candidates can apply online through the official Wipro Careers website using the application link provided in the article.